PMP, Introduction to Project Human Resource Management

Process Group PMBOK Knowledge Area Process Why? (inputs) How? (tools and techniques) What? (outputs)
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Planning 9.1 Organizational Planning
  • Project interfaces
  • Staffing requirements
  • Constraints
  • Templates
  • HR practices
  • Organizational theory
  • Stakeholder analysis
  • Role and responsibility assignments
  • Staffing management plan
  • Organization chart
  • Supporting detail
Planning 9.2 Staff Acquisition
  • Staffing management plan
  • Staffing pool description
  • Recruitment practices
  • Negotiations
  • Preassignment
  • Procurement
  • Project staff assigned
  • Project team directory
Executing 9.3 Team Development
  • Project staff
  • Project plan
  • Staffing management plan
  • Performance reports
  • External feedback
  • Team-building activities
  • General management skills
  • Reward and recognition systems
  • Collocation
  • Training
  • Performance improvements
  • Input to performance appraisals

1.                    PM Roles are integrator, communicator, team leader, decision-maker, & climate creator.

 

2.                    Power types are: ¡°Reward¡±, ¡°Expert¡±, legitimate, coercive, & referent. (* = Best are reward and expert, use expert when dealing with upper management.

 

3.                    Conflict Management methods are: problem solve, compromise, smooth, with draw, & forcing

 

4.                    Project manager has most conflict over: personnel, program, tech issues, & schedule problems

 

5.                    Four project manager functions are: plan, organize, lead, and control.

 

6.                    Human Resources is the art and science of directing human resources throughout the life of a project by using administrative and behavioral knowledge to achieve project objectives of Scope, Cost, Time, Quality, and the participant¡¯s satisfaction.

 

7.                    The management styles are: Autocratic (tight control), Lassez Faire (nobody¡¯s in charge), and Democratic (participative)

 

8.                    Herzberg¡¯s Theory = Hygiene Factors and motivating agents.  Hygiene factors are necessary but are not sufficient for a contented worker.  The Hygiene Factors are: Administrative Policies; Working conditions; Salary; Personal life; Peer, Superior, Subordinate Relationships; Status; and Security.

 

9.                    Herzberg also stated that achieving positive motivation results from opportunity to achieve and experience ¡°self actualization¡±.

 

10.                 Maslow¡¯s Hierarchy of Needs are: Physiological, Safety, Social, Esteem, and Self Actualization (in this order)

 

11.                 McGregor¡¯s Theory X = average workers are lazy and needs supervision (relies on external motivation)

 

12.                 McGregor¡¯s Theory Y = workers are willing to do the job without continuous supervision ( relies on self motivation)